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Archive for the tag “Mark Miles”

04 Jun 2013

A Tale of Two Detroit Cities

With sincerest apologies to the memory of Charles Dickens,  “It was the best of races, it was the worst of races…” at Detroit this past weekend.  What, you don’t recognize the mangling of the opening line from Tale of Two Cities?  What were you doing in high school?  It was required reading!  You can always count on New Track Record to bring up arcane connections to help you understand the value of a liberal arts education.  Let’s look at the best and worst of the Chevrolet Indy Dual in Detroit.

Best of Times

  • Roger Penske has created one of the best street courses in IndyCar racing.  He took a broken track in a broken city and made it racy.  From a track where passing was nonexistent and asphalt patches attacked the racers, Penkse revealed a new layout that not only held together but allowed actual passing.
  • Besides making a racy layout, Roger Penske is building one of the crown jewels of the IndyCar season on Belle Isle.  Yes, the racing is good, but so is the event.  Roger Penske is a businessman and promoter nonpareil.  At a time when most venues see no value in hosting the IZOD IndyCar Series, he saw an opportunity.  Instead of banking on ticket sales for his profit, Penske worked the business-to-business angle and made his money on corporate sales.  Having Chevy as a title sponsor helps, too.  According to Doug Guthrie of The Detroit News, grandstands across from pit row will become double-decker corporate chalets next year.  And we all know that a “chalet” is much tonier than a suite.  Great event, great people, great organization.
  • One of the best things about the year is the parity between the big and small teams.  Fill-in driver Mike Conway won the first race for Dale Coyne Racing and landed on the podium for the second while Simon Pagenaud won the second race for Schmidt Hamilton HP Motorsports.  You know that has to chafe Chip Ganassi, Roger Penske, and Michael Andretti like sand in the swimsuit.  Expect changes to the formula that allow the teams with the most money to buy success.  It’s the American way.
  • Mike Conway’s win was the best thing of the weekend.  A journeyman winner is always welcome, particularly one who suffered such serious injuries in a horrific crash at Indy.
  • Honda had a pretty good weekend in the heartland of Chevy.  After failing on the national stage of Indianapolis, the Japanese marque showed their twin-turbo street course savvy at Detroit by winning both races and sweeping seven of the top ten spots on Sunday.
  • Personalities once again shine.  In the first race, Sebastian Saavedra waved the double middle finger salute to Marco Andretti while Will Power, known for a similar obeisance to race control two years ago, hurled his gloves at Sebastien Bourdais after a safety worker restrained him from an actual physical attack in the second race.   Anything that makes me laugh out loud is the “best of times.”
  • Beaux Barfield, whose honeymoon is over with the drivers and teams, made a great call with a local yellow for Ryan Briscoe’s shunt into the tires at the end of the first race, allowing the race to end under green and silence the groundswell of moronic insistence for a green-white-checkered rule to prevent yellow flag finishes.  Kudos, Beaux.
  • Call it what you will, the doubleheader format worked.  The ratings were up, and the crowds were good.  The drivers, and especially the crews, suffered from lack of turn-around time, but tin-top drivers and dirt track racers have been doing it for years.  It was a good show.  Do it again.

Worst of Times

  • After the first race had only three yellow flags, there were high hopes for plenty of green flag racing for the second contest.  Not so fast.  Whether it was fatigue, as suggested by the television crew, or an abundance of optimism and idiocy, as suggested by me, the drivers could not seem to get out of each other’s way.  Ed Carpenter nerfed Alex Tagliani. Sebastien Bourdais biffed Will Power, starting a six car scrum.  Simona De Silvestro and Ryan Hunter-Reay both found the same wall.  Not quite the smooth event from the day before.  The big question about the two race format is simple: what if these wrecks happened during the first race?  Would safety be compromised because of crew fatigue and time constraints?  If the format is continued, we will find out.
  • The worst luck of the weekend happened to A.J. Allmendinger.  The Penske Racing driver did not complete a lap either race.  The cherry on his bad luck sundae was that both wrecks can be chalked up to driver error.  The pathos of his sincere sorrow and completely defeated demeanor touched me.  It truly was “the worst of times” for A.J.
  • Could the timing of IndyCar’s press conference regarding aero kits be any worse?  Since Mark Miles, the new chief plumber at Hulman & Co., has not yet been able to plug the press leaks that have plagued IndyCar, the series was forced to go public with their plan to increase speeds, provide more team development opportunities, and allow manufacturer designed body parts before they were ready.  Way to steal a promoter’s thunder, IndyCar.  We wouldn’t want the media talking about the race happening on the track, would we?  The politics and drama of the series continues to provide fodder for low-life bloggers like me to mock the dysfunction.  And I thank you.
  • Social media once again provided entertainment.  The Twitter dust-up between Randy Bernard (@RBINDYCAR) and Panther Racing (@PantherRacing) made me smile.  Gig ’em, Randy!  I actually debated which category this fit.  For entertainment, it’s the best; for the IZOD IndyCar Series, it’s the worst.  Call it a coin flip.  If you are not on Twitter, you are missing people talking first and thinking later.
  • The gimmick of double-file restarts causes wrecks on narrow street courses.  No debate.  Proponents can justify them by arguing TV ratings and NASCAR, but they create pack racing and lead to FUBAR’s like the six car melee that ended Will Power’s day Sunday.  Unlike the 40+ cars in NASCAR, the IndyCar Series has a diminishing number of contestants and open cockpits.  Exciting?  You bet.  Dangerous?  Absolutely.  Necessary?  That’s the real question, isn’t it?
  • Listening to the radio feed of an IndyCar race is exciting.  The announcers scream about the action in front of them.  It sounds like something is happening.  Listening to the ABC broadcast is mind-numbing.  The vapid and insipid delivery of the boys in the booth truly harshes the buzz of the great racing we are seeing on the screen.  I wonder if Lunesta, a sleep aid advertising on the race broadcast, complained about ABC/ESPN competing with them with its choice of broadcasters?

If only this writing was “a far, far better thing that I do, than I have ever done…”  Get it?  That’s the last line from Dicken’s Tale of Two Cities.  You Philistines simply must read the classics.  It is always high art here at New Track Record.

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19 May 2013

The Time Trials at the Indianapolis 500

Even with all the changes to its format over the years and the possibility of more to come, the pathos of qualifications for the Indianapolis 500 never gets old.  The Time Trials both test and reveal character every year.  The true cognoscenti of IndyCar racing understand and savor the power of these raw moments of human emotion.  John Mellencamp, a good Indiana boy, sang that we live “Between a Laugh and a Tear.” That describes the Time Trials at the Indianapolis Motor Speedway for the drivers and the teams.

With a series and a venue on the cusp of change, both major and minor, decisions are in the offing regarding every element of the race.  The question is what to do with the Time Trials.

One suggestion, even with changes in format, is to keep the historical moniker of Time Trials.  In an era of homogenization, the IZOD IndyCar Series needs to find ways to get noticed.  As much as the current formats of the series and the race are going to change, anything that defines you as different, particularly historically different, needs to be accentuated.  As much as the name Brickyard or the slogan The Greatest Spectacle in Racing, the term Time Trials shouts Indianapolis 500.  Recent comments by Mark Miles, CEO of Hulman & Co., suggest that both IMS and the series do not want to be wedded to a past that not only comes with some baggage, but often seems to stifle forward thinking.  Instead of being guided by its past, IMS needs to use its history to define its product to a modern audience.  The name Time Trials does that.

The most obvious element of Time Trials is the true humanity that is revealed every year.  The ticking of the clock down to 6:00 PM on Bump Day creates a tension that is absolutely not artificial.  A game is not on the line as time counts down; a chance to participate in one of the world’s most iconic events is.  It doesn’t get much more compelling than that.  The faces make for perfect TV drama.  The moments that bring tears, sighs of relief, and joy always do.  The pit scene with Ed Carpenter after he secured the pole for the 97th running of the Indianapolis 500 was a moment custom-made for television.  Those David and Goliath stories always are.

Lack of interest and the cost of opening the doors at IMS may doom even the current two-day Time Trials, which were pared down for those same reasons from the four-day Time Trials of the past.  Will the future bring a shortened week one with Fast Friday being the opening day followed by one or two days of qualifying?  The shortened attention span of the modern sports fan says it will.  The drawn out two weekends of track activity will most likely be packed into a much shorter time span.

Of much more concern is the viability of Time Trials on television.  NBC Sports was unfairly pilloried on Pole Day because they cut away from the Fast Nine shootout to show a Preakness post-race show.  It has to be assumed that contracts and paid advertising were in place for that live show.  IMS made the decision to extend the Fast Nine not only beyond 6:00 PM, but past the 6:30 PM coverage window of NBC Sports.  Doing so most likely created a fair and equal opportunity for all participants to have a chance to practice and qualify, but if social media outrage is any indicator, the switch infuriated fans who had invested hours of their Saturday in watching the lead-up to the Fast Nine drama and then were denied the pay-off.  IMS made the best decision for its drivers and teams; unfortunately, this decision put its television partner in a bind.  If a series or race is looking to expand its media reach, locking out viewers or telling them to go to live streaming may not be the best avenue to pursue.  With that said, in ten years switching from broadcast or cable networks to live streaming will simply be a button on the remote.  Maybe IMS is just way ahead of the times.

The nexus of television, live streaming, compelling drama and the modern fan’s attention span is changing how we interact with our sports.  Darwin’s theory of natural selection suggests that organisms must evolve or diminish.  The Time Trials at Indianapolis Motor Speedway have been evolving over the past twenty years and must continue to do so.  If not, the concept of the Time Trials will be just another grainy newsreel of a diminishing past.

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17 Apr 2013

Sun Tzu and the Art of IndyCar

Faced with an off-week for IndyCar this past weekend, I decided to tune in for the Chinese Grand Prix from Shanghai. I am open-wheel to the bone, and even though the drivers of F1 often make the word “entitled” seem an understatement, they certainly put on a good show. There must be something IndyCar can learn from the Chinese Grand Prix, some Zen or Tao that will offer sudden enlightenment to a series in desperate need of it. Then I had my own vision, my own flash of understanding. IndyCar must have some connection to Sun Tzu and The Art of War. This Chinese general from 2500 years ago is credited with writing a treatise that explained the intricacies of warfare and has been used in military academies, boardrooms and athletic fields to help guide leaders to victory. It is pretty clear that some of Sun Tzu’s philosophies could apply to IndyCar. Allow me to offer my interpretation and commentary on a few of the general’s quotes.

“To know your Enemy, you must become your Enemy.” Well, this seems simple enough. The leaders at IndyCar over the past few years have worked very hard at becoming their own worst enemies. I’m not sure that is what old Sun Tzu was talking about, though. The list of self-inflicted wounds in IndyCar is a litany of lost opportunity. The IRL was a spec series that hemorrhaged money. Sponsors ran for the hills. A TV contract was signed that relegated IndyCar to the backwoods of cable. The palace intrigue that cost Tony George his leadership role also resulted in a very messy and embarrassing parting of ways with IndyCar CEO Randy Bernard. Yep, I think IndyCar has practiced this particular stratagem.

“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” In assessing how IndyCar has marketed itself in recent years, it is clear that Sun Tzu would have had a problem with the series. The vision of Kiss’s Gene Simmons with his “I am Indy” campaign that went nowhere is an example of strategy without tactics. It was a great overall concept that was never implemented as more than a slogan. Randy Bernard, on the other hand, was a master of the moment. He always had a good idea of what to do today, but it never seemed to reach the level of strategy or vision. Let’s see if the new IndyCar masters have the ability to put the two together.

“Treat your men as you would your own beloved sons. And they will follow you into the deepest valley.” Sun Tzu mentions leadership often. This comment seems like it was directed at Penske Racing and Roger Penske. I’m pretty sure Penske’s new driver AJ Allmendinger would follow Roger into the deepest valley. No other owner has more loyal employees or less turnover. When you have that kind of loyalty, you win the battle. I guess following that old Golden Rule bromide has some staying power. Chalk another one up for Sun Tzu.

“Opportunities multiply as they are achieved.“ Which team has made the most of its opportunities this year? Which team is on a roll? The answer is Andretti Autosport. First James Hinchcliffe wins in St. Pete, and then Ryan Hunter Reay finishes first at Barber. Our Chinese general understood momentum. And Andretti Autosport has it.

“Pretend inferiority and encourage his arrogance.” Wow. It seems like Sun Tzu actually knows Chip Ganassi. How do you beat Chip? The general knows. Make him discount you. Nothing entertains me more than watching an in-race interview with Chip and hearing him complain about some backmarker getting in the way of his world domination. The nerve of those…people. Sooner or later, Ganassi’s arrogance will cost him a race. I just hope it is one of those backmarkers that beats his car to the line. How sweet will that karma be?

There are not more than five primary colours, yet in combination they produce more hues than can ever been seen.” Enough cannot be said about the raciness and safety of the Dallara DW 12. Even though the only thing different about the cars is the livery, they have provided quality competition on all three types of venues. Is a spec series and controlled costs the way to put spectators in the seats and eyeballs on the TV screens? No, good racing will do that, and that is what the IZOD IndyCar Series has right now. The cars are just the paint and brushes; the artists are sitting in the cockpits.

“Great results, can be achieved with small forces.” Even though fans and writers rail against the idea of a spec series, it does create a parity that would not exist if the wealthy owners were able to spend their way to Victory Lane. Whether it was Dan Wheldon winning the Indy 500 for Bryan Herta, Justin Wilson winning at Texas for Dale Coyne, or Ed Carpenter winning at Fontana driving for himself, the DW 12 creates a situation where anyone can win. Let’s hope for some more great results by the little guys. Sun Tzu would get a kick out of it. And it would really irritate Chip.

“In the midst of chaos, there is also opportunity” This should be the mantra for the IZOD IndyCar Series this year. You have diverse venues, a competitive car, and a cast of fan-friendly characters both in and out of the car. Much of Sun Tzu’s philosophy can be distilled as “strike while the iron’s hot.” It is incumbent on the series to do something with this wealth of talent and entertainment. The leaders of the series need to lead. That seems simplistic, but much of what Sun Tzu says is common sense and simple. He advocates planning and strategy. Seize the day, IndyCar.

If Mark Miles cannot right the IndyCar ship, it may be time to bring in an Eastern philosopher/warrior/priest to instruct him. Maybe it is time for Mr. Miles to watch the old Kung Fu TV series and channel his inner Kwai Chang Kaine and meet Master Po for some instruction. Listen to Master Po, young grasshopper.

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30 Mar 2013
2 Comments

IMS Marketing: Hashtag FTW (for the win)!

I like to pretend I have insight into many things – IndyCar racing, marketing, broadcasting, and event management are just a few of the areas on which I pontificate.  It’s an ancillary benefit of writing a blog.  I have no credentials or resume to support any of my opinions.  So please allow me to offer another unsolicited morsel of my deep understanding of social media.

In some metaphysical way, my blogging and Twitter presence cause people to assume that I actually know something about the power of social media.  In fact, the fine people at IMS were so completely fooled dazzled by my social media cred last year that they asked me to participate in the inaugural Social Media Garage at the 2012 Indy 500.  That participation and my subsequent Social Media Garage activity at the IMS Super Weekend for NASCAR were great insights into how a business begins to incorporate social media into its marketing.

What I observed last year was the initial flailing about as a business tried to connect a relatively new and somewhat uncontrollable method of communication with a marketing strategy that may or may not have been fully fleshed out.  One senior member of IMS management alluded to last year’s Social Media Garage as “dipping a toe in the water” of social media.  It looks like IMS has decided to jump all the way in this year.

The Twitter use of #Indy500orBust (remember, you pronounce # as “hashtag”) is the 2013 social media campaign of IMS to connect to the increasingly mainstream demographic that uses the social media platforms of Twitter and Instagram.  You can go to indy500orbust.com to get the skinny on the campaign.  The marketing team at IMS has connected Twitter to Instagram, a social media photo sharing site.  Not a bad idea to connect the two platforms, especially since Instagram users are decidedly less snarky, judgmental, and reactionary than those on Twitter.  Or so I’ve heard.

The negative reactions I have seen on Twitter (surprise!) make a very valid point about the seemingly cross-purposes of marketing at INDYCAR and IMS.  The #Indy500orBust ads that we saw before and during the Honda Grand Prix of St. Petersburg seemed to promote the INDY 500 at the expense of races at St. Petersburg, Barber Motorsports Park, and Long Beach.  While ticket promotion at those sites is the domain of the promoter, it would seem the series would have a vested interest in promoting the television productions of these races.  If viewership drives sponsorship, then the primary business of INDYCAR should be driving eyeballs to the broadcasts.  Even so, you cannot fault IMS for trying to sell tickets to the 500.  My guess is that the new management team being put in place by Hulman & Co. CEO Mark Miles will be putting more marketing and promotional personnel under one roof to drive advertising dollars, sponsorship, and viewership to both entities.  The long-term viability of the series demands it.

So keep the hashtags coming IMS and INDYCAR!  Continue to connect us to Instagram, and I look forward to using Vine during the month of May this year.  And I’m sure someone in the Snake Pit will be using Snapchat.  If you don’t know what that is, ask a teenager.  It’s the next big thing.  Until the next big thing, that is.

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15 Mar 2013
3 Comments

Where’s the noise? – the silence of IndyCar management.

Listen.  Can you hear anything?  I know, Robin Miller is still rattling some cages in “Miller’s Mailbag,” and Track Forum is always Track Forum: someone is always saying something over there.  But other than the recent test at Barber Motorsports Park, what is there to talk about?

And yes, I see the irony in my managing to write about the fact that there really isn’t anything about which to write.  The question is whether that is a good thing or not.  I believe there are two schools of thought on the subject.

The first school of thought is the drone of the dour doubters on “Miller’s Mailbag” and at Track Forum.¹  From their point of view, the silence of the post Randy Bernard regime is borderline criminal.  How can the series grow if the leaders of the series are not constantly out promoting the product?  My god, we are up the creek in a barbed-wire canoe!  We are going straight to a hell where we will be forced to watch NASCAR and listen to Darrell Waltrip tell us how that series invented the breaded tenderloin and steering wheels!  This school of thought sees a Hindenburg of a series just tossing the mooring lines out at Lakehurst, New Jersey.  Oh, the humanity!

The other perspective is a little more restrained.  They see the silence of the management team as a sign that a deliberate and thoughtful plan is in place to move the series forward that does not include the bosses being the story.  Randy Bernard’s popularity with the fans (which was much deserved) stuck in the craw of some of the drivers who believed (and rightly so) that they were the stars of the series.  This new low-key style was played out at Barber this week when a decidedly unpublicized meeting took place with Hulman & Co. CEO Mark Miles, IndyCar CEO Jeff Belklus, and IndyCar COO Robby Greene meeting with IndyCar drivers and team principals.  This would have been press conference material in the recent past.  The agenda would have been leaked and dissected before the event.  Interviews and comments about the meeting would have found their way into Curt Cavin’s “Pit Pass” as well as a snarky column from Robin Miller.  This year?  Crickets.  No press release, no leaks, no videos, no snarky comments.  What in the world is going on here? This may be a sign that IndyCar is becoming  a serious business.  The focus was on the product.

In any case, it appears that a new management model is in place.  That may be good news for IndyCar, but it is absolute hell on bloggers who need the series dysfunction that had become the norm so we have something about which to write.  A successful IndyCar series would silence the snark.  So come on, IndyCar people, do something stupid.  I cannot keep writing about nothing.  This is not Seinfeld, you know.

____________________________________________________

1.  I love “Miller’s Mailbag” and Track Forum.  And I’m not just saying that so the maniacs there don’t feel the need to verbally attack me here, although that would make a lot of sense.  The fact is we need the maniacal and the fanatical.  Every sports entertainment property needs the hard-core fans.  They are the sourdough needed to make new bread.  You have to have yeast, and I am sure there are very doughy body types single finger typing behind those 10-year-old HP computers.  I appreciate the passion.  We need more of it.

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15 Feb 2013

The Big Kahuna at IndyCar

I like sobriquets like the big kahuna or the kingpin.  They personalize and soften the people in power.  They humanize them.  After the purges and pogroms in IndyCar lately, some softening seems to be in order.

The big boss man Mark Miles has made his presence felt in the offices of IMS and IndyCar.  After the releases of Randy Bernard, Steve Shunck, and Liza Markle, it seemed that Hulman & Co. was consolidating power and cutting ties with anyone who seemed to be connected to the previous regime.  Or maybe the bean counter in charge was just saving money.  Twitter was aflame with angst.  Robin Miller was apoplectic. The general consensus of those who had dealt with any of these people was that they were friendly, helpful, and relentlessly geared to customer satisfaction.  After years of perceived mismanagement, the few hard-core fans left felt loved and appreciated.  Someone was finally listening to them.  And then the roof caved in.  Bernard was released in a clumsily organized power play, and then Jeff Belklus took over in a scene reminiscent of  Alexander Haig’s “I’m in control here” verbal gaffe, deep diving the IndyCar offices to put the house back in order.  And then Mark Miles arrived.

It is clear that the new big cheese was in charge.  As Hulman & Co. CEO, Miles rearranged the remaining management team, putting Doug Boles in as COO of IMS and Robby Greene in as COO of IndyCar.  Belklus is their immediate boss as CEO of IMS and interim CEO of IndyCar.  Mark Miles is still the potentate of all.  What Miles did is called consolidating power, and it is always the prerogative of a new boss to do so.  He needs people loyal to him, or afraid of him, in his key management positions.  He now has that.

The hard-core fans are wondering the same things.  They all have the same questions:

  • Does Miles understand racing?
  • Does he appreciate the Indianapolis 500 and the Speedway?
  • Is he a tool of the Hulman-George family?
  • Is he one more in a long line of compromised leaders?
  • Can he deal with the multiple constituencies of IndyCar?
  • Does he care about the fans?
  • Will he show the fans that he cares?
  • Will he communicate a vision for the series?
  • Will he be an ivory tower leader?

Are these all the questions?  Consider what the list looks like for other constituencies.  What questions do the owners have?  The drivers?  The sponsors?  The vendors?  You can assume a list of questions just as long or longer for each of them.  The basic question is who is this guy and can he do the job?

After listening to Miles on Trackside with Curt Cavin and Kevin Lee, I have high hopes for the reign of King Mark.  Listen to the podcast.  He was smooth, articulate, knowledgeable, and sharp.  He gave his views on the current state of IndyCar and where the series needed to go.  He did not shoot from the hip.  In many ways he was the antithesis of Randy Bernard.  He only committed to things that he was already committed too.  If he did not know the answer, he did not vamp, stutter, or make things up.  He said he didn’t know.  Refreshing.

It is clear that Miles is decisive.  He jumped on board with the IMS Tax District concept and explained it in cogent terms on the radio.  He put people in the positions he needed them.  He has released people from their employment.  He has clearly stated that IMS and IndyCar are on the same team and need to work more closely together.  Translation: you all report to me.  And don’t forget it.  The family may have found their guy: Mark Miles can make them money, bring them good PR, and finally herd all those damn cats into the corral.  And that is something Hulman & Co. desperately needs.  The family wants to have the goodwill of the community and millions of dollars in their pockets.  And they need a man like Miles to give it to them.  History has shown they have trouble doing it themselves.

We all know time will tell, but a Henry Ford quote I’ve used before seems most apropos: ““Asking ‘who ought to be the boss’ is like asking ‘who ought to be the tenor in the quartet?’ Obviously, the man who can sing tenor.”  Warm up those vocal chords, Mr. Miles, you’re on.

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03 Feb 2013
4 Comments

All bark and no bite: social media and IndyCar

Social media has allowed me to have a very small voice in the much bigger world of IndyCar racing.  A few incredibly supportive and intrepid souls regularly read my blog posts, which are almost all opinion pieces that I just make up.  I was even allowed to be a part of the inaugural Social Media Garage at the Indy 500 and the Super Weekend, for which I am forever grateful.  I do minimum research.  I simply watch the races and read what real reporters and insiders discover using real reporting techniques.  I’m just another fan with an opinion.

Social media has allowed me this access.  This blog and my Twitter account (@NewTrackRecord) allow me to pretend that my opinion matters, that what I think will somehow affect IndyCar in some vague but vital way.  It’s not true.  The truth is that what I write, either in the long form blog or the microblog that is Twitter, is read by very few and impacts nobody in IndyCar in any meaningful way.  My opinions mean nothing.  The time and effort it takes to write and comment have no discernible return on investment.  Yet the immediate gratification of publishing my opinions makes me feel like what I have to say has value, even though logic says it doesn’t.  That is the fact of social media.  It makes people believe someone cares about their opinions.

I liken the social media noise of IndyCar to a small yapping dog that just won’t shut up.  It will bark at anything that enters its line of sight.  This furry package of fury is an annoyance, not a threat.  That’s us.  That’s all of us who think our blogs and tweets influence anyone.  People hear us.  They notice us.  They just don’t really care.  Our power, for the most part, lies in simply making noise.  For all of its perceived shortcomings, Track Forum is still the most popular social media site related to IndyCar racing.  Posts often get over 1,000 views, and we are talking about multiple posts daily.  The site says that they have served over 3 million people.  I’m not sure what that means exactly, but it’s a big number.  Even so, the people who post and respond are relatively small, just like that damn little barking dog.

Another set of barks and growls comes from Twitter.  Every decision by IndyCar causes a blowing up of Twitter.  Fire Randy Bernard?  Boom!  Hire Mark Miles?  Boom!  Mention Tony George?  Boom!  Boom!  Boom!  How much actual power does Twitter have?  The few thousand IndyCar fans who are on Twitter are certainly vocal, but can a few thousand influence policy?  Randy Bernard responded to social media.  How did that work out for him?  He made the fatal mistake of thinking he worked for the fans.  I still don’t see a Twitter account for Mark Miles or Jeff Belklus.¹  I’m pretty sure we won’t see them.  They are too important to mingle with the great unwashed.  Our opinions have very little value to them.  Need proof?  Here are some IndyCar Twitter follower numbers compared to NASCAR numbers.

IndyCar

  • Curt Cavin-(@curtcavin)-10,672-Indianapolis Star
  • Marshall Pruett-(@marshallpruett)-7,946-Speed.com
  • John Oreovicz-(@indyoreo)-1,420-ESPN.com
  • Kevin Lee-(@KevinLee23)-5,376-NBC Sports, 1070thefan.com
  • Bill Zahren-(@pressdog)-5,500-pressdog.com
  • Tony Johns-(@TonyJWriter)-4,2016-RacingPress.com
  • George Phillips-(@oilpressureblog)-1,084-oilpressure.com
  • Zack Houghton-(@indycaradvocate)-1,871-indycaradvocate.com
  • Robin Miller-Not on Twitter-NBC Sports, Speed.com

NASCAR

  • Marty Smith-(@MartySmithESPN)-73,460-ESPN
  • Jeff Gluck-(@jeff_gluck)-44,205-USA Today
  • Bob Pockrass-(@bobpockrass)-42,294-Sporting News
  • nascarcasm-(@nascarcasm)-32,341-SB Nation
  • The Orange Come-(@TheOrangeCone)-25,8110
  • Terry Blount-(@TerryBlountESPN)-8,619-ESPN

Notice a difference?  The IndyCar media added together do not equal the attendance of even the most poorly attended IndyCar event.  Once again, for all the effort, only the hard-core fan is listening.  And IndyCar cannot build a future by listening to the hard-core fan.  The future lies in grabbing the interest of fans who are not currently interested in the series.  The numbers of followers for NASCAR media dwarfs IndyCar, including an inanimate object and someone with a name that people cannot pronounce.²  And please explain to me how Robin Miller, a leading media voice on IndyCar, is not on Twitter.  Promotion of the series and yourself is part of the currency of the media. Being a curmudgeon only goes so far.  IndyCar is clearly losing the promotional war.  Nobody is listening.

As far as blogs go, I don’t have access to the number of daily, weekly, or yearly hits at sites other than mine.  And since I have already stated that doing deep research to illuminate my opinions does not happen, I am not planning on asking for them.  Suffice it to say that the page views probably reflect a ratio similar to the numbers listed here for Twitter.  Only the hard-core are seeking information on IndyCar.

These same numbers apply to driver followers on Twitter.  With the exception of a certain Brazilian, NASCAR blows IndyCar away.

IndyCar

  • Tony Kanaan – 577,197
  • Helio Castroneves – 78,078
  • Dario Franchitti – 85,188
  • Scott Dixon – 49,613
  • Simon Pagenaud – 9,420
  • Marco Andretti – 52,534
  • Graham Rahal – 43,941
  • James Hinchcliff – 26,310
  • Pippa Mann – 12, 387
  • IndyCar – 79, 309

NASCAR

  • Danica Patrick – 696,431
  • Brad Keselowski – 358,456
  • Jimmie Johnson – 352,061
  • Jeff Gordon – 348,567
  • Mark Martin – 130,407
  • Ricky Stenhouse Jr. – 67,442
  • NASCAR – 882,334

The numbers speak volumes.  IndyCar is not a mainstream sport in the way that NASCAR is.  Nobody is listening.  Nobody is watching.  And other than the few hard-cores left, nobody seems to care.  The followers for @IndyCar and @NASCAR tell the story.  We are outnumbered by over 10-1.

IndyCar continues to make efforts through social media, though.  The series has produced a series called The Offseason on YouTube, once again attempting to use social media to promote the brand.  The series, a take-off of The Office, stars Will Power, James Hinchcliffe, Josef Newgarden, and Charlie Kimball as they work in the IndyCar offices.  The writing, like my blog, lacks a coherent theme and plot, but at least IndyCar is trying to generate interest.  The numbers, however, are not encouraging.  According to YouTube, episode one garnered 28,784 views.  Not bad, but the numbers for the following episodes have decreased significantly.  Episode seven has 2,126 views.  Probably not quite the viral hit IndyCar had in mind.  Kudos for the effort.

What’s the point of all this?  Right now, IndyCar can ignore the barking dog that is social media.  We affect very little and IndyCar knows it.  But to ignore the future of social media is shortsighted.  Simply put, IndyCar needs to put all its effort into finding new young fans to grow a base that is currently shrinking.  Using social media in all of its forms, some not yet invented, to attract and engage these fans is an absolute necessity if IndyCar plans to connect to new followers who use these mediums as their primary sources of information, entertainment, and engagement.  Social media cannot be ignored or marginalized.  To do so is to risk the future of the series.  Even though social media at this time is just a chihuahua nipping at the heels of IndyCar, it is on its way to being a pit bull in the future.  IndyCar can afford to ignore the noise of the remaining hard-core fans on social media; we are small potatoes.  It cannot afford to ignore the future fans who will use this media as their primary source of information about everything.  IndyCar’s marketing efforts must be directed at these future fans, and social media must be a primary focus for delivering these marketing efforts.

Marshall McLuhan, a philosopher of communication theory, famously said, “The medium is the message.”  I hope IndyCar gets the message about social media loud and clear.  It’s a brave, new world out there.

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1.  In fairness, Doug Boles (@jdouglas4), the new COO of IMS, is active on Twitter.  As the former VP of communications at the Speedway, I think he understands the value of social media in the future.

2.  Just to be clear, I know @nascarcasm, an Indy native, and he is not only a great guy but is also a smart, snarky observer of all things NASCAR and IndyCar.  That doesn’t make his name any easier to pronounce, though.

Posted in Opinions and tagged , , , , , , , , , , , , , ,
11 Jan 2013
6 Comments

Are IMS and IndyCar living in the past?

When Mark Miles accepted the job as the new visionary-in-residence at Hulman & Co., he was quick to say that he would evaluate and act in regards to IMS and IndyCar, two of the properties owned by the mothership from Terre Haute.  After a review of the series by an outside consulting firm, Miles will pull the trigger on a new CEO for the IndyCar Series.  At least that’s what he said when interviewed by the IBJ in a December 12 article called “Miles eyes lights for Speedway, postseason for IndyCar.”   If you have not done so already, it is a very revealing portrait of how a big-timer thinks.  And how he thinks is going to determine the course for IndyCar for the next few years.

It is pretty clear that Miles is not really into the whole sacred cow thing.  He is quoted in the article as saying, “The trick is to have a fresh set of eyes come to this and not let the past—in fact, not [being] interested in continually digging up the past—but looking forward and yet doing that in a way that appreciates the culture.”  Now I’m not quite sure what all that actually means, but I think he is not too worried about whose ox  is going to be gored.  If changes need to be made to improve the series or the Speedway, then changes will be made, even if it causes apoplexy among the loyal old fans who have been following the 500 and the series for years.  And let’s face it, as much as some people want Hulman & Co., IMS, and the series to divorce, it is not going to happen.  Just like in some real marriages, IMS and the IndyCar Series will stay together for the kids, particularly those kids that can claim a lineage to Tony Hulman.  And as the kids reach into the fourth and fifth generation, that’s a whole lot of sinecures to be provided.  Miles also notes the family issues in the interview when he says, “In the end, if a venerable firm is going to succeed over time from generation to generation, it has to be a meritocracy.”  In other words, if the relatives needing a job cannot actually, you know, do the job, then you have to find someone who can.  That scenario may have been played out in the third generation of the Hulman family.  It will be fun to watch how this incipient power struggle will play out.  Just think of Jabot Cosmetics and Newman Enterprises from the soap opera The Young and the Restless.  Characters come and go, but the power always comes back to the family.  The power play that will surely happen in the halls of IMS and IndyCar will be revealed to us in bits and pieces as the actors in the drama tell their side of the story to their favorite media members.

A more immediate cause for teeth-gnashing and knee-jerking is the quote about not being interested in digging up the past.  That’s the past that long time fans such as myself revere so much, the past that fans see and feel when they drive along 16th and Georgetown, the past that makes the Indy 500 so iconic.  The truth of the matter is that IMS may be able to sell its past to fans, but the IndyCar Series cannot.  The Speedway actually has a history to sell; the IndyCar Series is just another name for the races that come before and after the 500.  And that’s the problem that must be solved, and I’m pretty sure Mark Miles know that.  The question is how do you build the fan base for the series?  So far, the people in charge have been “all hat, no cattle.”  And that is not a knock on Randy Bernard, even if it sounds like it.  He was trying to move the series in a new direction.  Too many important toes got in his way.

To build the series, Miles, along with his new as-yet-to-be-named IndyCar CEO, has to build a new fan base.  Capturing the old base back is an exercise in futility.  Those old fans have one big problem: they are old.  Unless your business is AARP, you can’t make a new fortune on old fans.  The fan base is shrinking because new open-wheel fans are not being minted.  The love of IndyCar racing is still passed down from parent to child, but that does not create enough new fans.  New fans need to be created outside of the old circle of friends and family.  IndyCar has to attract a next generation of fans who watch movies like Turbo and play video games like Mario Kart.  The future of the IndyCar Series depends on attracting young fans, not in keeping the old fans happy.  That’s a cold, hard truth.  If the series does not build its fan base, then it will continue to be a niche sport, struggling to remain relevant in a world that will only acknowledge its existence on Memorial Day weekend.  The old-timers have to accept this new reality.  They have no choice.

For many years, Indianapolis was called Naptown, a sobriquet that referenced the languid lifestyle of a town that did not have much going for it except the Indianapolis 500.  Native son Kurt Vonnegut once said of his hometown, “It was the 500-mile Speedway Race, and then 364 days of miniature golf, and then the 500-mile Speedway Race again.”  IndyCar fans should take note of this.  If Mark Miles cannot revive the IndyCar Series and build a new and loyal fan base focusing on a younger demographic, then the series’ remaining fans should start practicing using a putter to roll a small, colored ball into a clown’s mouth.  They won’t have much else to do between Indy 500’s.

Posted in Opinions and tagged , , , , , , , , ,
10 Dec 2012
2 Comments

IndyCar Fan Dilemma: Fever Pitch Edition

I’m a sap.  There, I’ve admitted it.  Everyone thinks I only care about sports, action movies, and sophomoric comedy for entertainment, and to some degree, they are right.  I like all those things.  But in the deep, dark corners of my heart lurks that bane of manliness, that enemy of all things male: the hopeless romantic.  Please don’t judge me harshly.  It is my belief that some form of romanticism plays hide-and-seek in the souls of all men.  It is what keeps us from really being the miserable bastards that most people assume we are.  My guilty romantic pleasure is the genre of movies called romantic comedy.  Show me someone making a life-altering decision or suffering from the injustices of the world around them, and a salty tear will roll down my cheek to the amusement of my family.  Of course, I fake coughs, yawns, and eyeglass adjustments to cover the tears, but I fool no one.  If the movie includes an animal, then audible sobs ensue.  This is my deep secret and my shame.  The question is how this baloney relates to IndyCar.  The answer can be found in the romantic comedy Fever Pitch.

In the movie, Jimmy Fallon and Drew Barrymore star as Ben and Lindsey, two mismatched lovers with entirely different perspectives about life.  Ben is a Boston Red Sox fan who has given his complete devotion to a franchise that continues to break his heart with epic collapses and mismanagement.¹  The movie examines the humor, absurdity, and pathos of giving your heart and soul to something that cannot love you back.  All hard-core IndyCar fans can see the connection of this to the IZOD IndyCar Series.  One of my go-to conceits in this blog is to connect movie lines to the doings in IndyCar.  Let me show you how IndyCar and Fever Pitch dovetail.

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Ben: We scout the players.  We say which players they should keep.

Lindsey:  Which players they should get rid of?  And the Red Sox ask your opinion?

Ben: Well, not yet.  But if they ever do…

Ben attends Spring Training in Florida every year and tries to explain to Lindsey why this is a completely rational obsession.  Ben is channeling the hard-core IndyCar fans and bloggers.  These individuals (and I am a card-carrying member) are heavily invested in IndyCar, quite likely in a way that seems unhealthy to the uninitiated but in a way that seems normal to us.  Like Ben, the hard-core fans on Twitter, Track Forum, and on the various blogs just know what the answer is if only someone would listen to us.  IndyCar fans are like the long-suffering Red Sox or Cubs fans.  We show up every year only to have management, owners, promoters, and/or drivers break our hearts, but unlike the devoted fans of those star-crossed baseball franchises, many of us are coming out of our self-induced hypnosis.  We realize that our love is not being reciprocated by that entity to which we give ourselves.  Bill Zahren (@pressdog) asks for level-headedness about this topic here, and Tony Johns (@TonyJWriter) questions the value of the emotional investment required to be an IndyCar fan here.  Both writers opine often about the emotional and financial investment needed to be a hard-core fan and reference, in one way or another, the business concept of return on investment (ROI).  The basic question is this:  is the time and money put into following IndyCar worth what IndyCar gives us?  And that’s really the question facing IndyCar fans right now.  Of course, there are always the Kool-Aid drinkers who may see problems, but never lose their hope and emotional connection.  For better or worse, that’s me.

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Ryan: You love the Red Sox, but have they ever loved you back?

Ben: Who do you think you are, Dr. Phil? Go on, get outta here!

A character in the movie asks Ben this existential question: how can you love something that is incapable of loving you back.  Most of us deal with this issue by simply ignoring it.  Like Ben in the movie, we put our hands over our ears and pretend that the question was never asked.  The reason IndyCar fans are coming out of their “Yes, sir.  May I have another?” dysfunctional relationship with IndyCar is because they honestly felt that someone in charge, Randy Bernard, was actually loving them back.  This novel approach to marketing, paying attention to and acknowledging the concerns of your customers, made the fans feel like shareholders.  And the fans liked it.  But unlike the baseball fans in Boston shelling out their money to pack the stands, this reaching out to fans in IndyCar did not immediately pay the dividends of packed houses at racing venues around the country.  So like dysfunctional sports franchises across the country, the owners of IndyCar sacked their leader because he did not change the culture that they created.  What he did do was show the fans a little love back, which goes a long way with any fan.  It is nice to know you are appreciated.  Do you feel me?  But the owners and the drivers wanted to feel a little love, too.  When they didn’t, they were no longer fans.

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Troy: Why do we inflict this on ourselves?

Ben: Why? I’ll tell you why, ’cause the Red Sox never let you down.

Troy: Huh?

Ben: That’s right. I mean – why? Because they haven’t won a World Series in a century or so? So what? They’re here. Every April, they’re here. At 1:05 or at 7:05, there is a game. And if it gets rained out, guess what? They make it up to you. Does anyone else in your life do that? The Red Sox don’t get divorced. This is a real family. This is the family that’s here for you.

Ben and his friend are talking about why they put themselves through the rigors and heartbreak of being Sox fans.  Even though the Sox never won (until the movie was made in 2004), they still showed up and that act gave you hope.  A common thread of current INDYCAR fans seems to be exactly that.  Why do we do it?  Is it worth it?  The payoff is simply the renewal of the thing you love without reservation.  Every year it’s still there.  The fans of IndyCar mark the calendar by the month of May.  Regardless of the sanctioning body, the car, the drivers, or the owners, the Indianapolis 500 lets us all know that one thing will never let us down.  We truly know what it’s like to be a fan, to love something that is bigger than us, to know that the total really can be more than the sum of its parts.  But as much as this seems to complete many of us, it is not enough.

With all the justifiable jerking of knees and gnashing of teeth by American open-wheel fans about the series, the owners, the drivers, and the management, the big picture is still simple.  INDYCAR needs to grow new fans at the risk of alienating the hard-core fans who do not exist in enough numbers to drive the series forwards.  It’s a dilemma.  And the true hard-core lovers of open-wheel, with all of our opinions and solutions, really do not have the answers.  The answers that Mark Miles of Hulman & Co., Jeff Belklus of IMS and INDYCAR, and whoever is eventually hired to run the series have to focus on how to create new fans who will eventually become the hard-core fans of the future.  Those new fans may not reflect the car/driver/track ethos that current long-time fans have.  The series may need concerts, carnivals, support series, feature-length animated movies, and other draws to get and keep fans.  IndyCar fans are starting to ask why they “inflict this on ourselves.”  American open-wheel racing need new fans.  But just like baking bread or brewing beer, it needs the yeast of the hard-core fan to get them started.  How will INDYCAR chose to keep the old and grow the new?  That’s the real question.

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Uncle Carl: [after seeing little Ben is liking the Red Sox after his first game] Careful, kid. They’ll break your heart.

Ben’s Uncle Carl is the man who initiated Ben into the nuances of worshiping at the Church of the Red Sox.  His admonition to his nephew is a powerful warning to all fans of IndyCar, new or old.  I guess the possibility of having our hearts broken is the risk we all take in loving open-wheel racing.  The problem is IndyCar is running out of hearts to break.

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1.  The movie was filmed in 2004 and was expected to end with the Red Sox once again disappointing their fans and with Ben and Lindsey coming together to show that love is more important and enduring than sports, but the Red Sox won the World Series and forced a new ending to be written.  Fact and fiction once again freaks us out.

Posted in Humor, Opinions and tagged , , , , , , , , , ,

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